Privacy policy

1. Information we collect

• Information you submit: name, mobile number, WeChat details, email, enquiry topic, message and background documents you choose to provide.
• Device and access data: IP address, browser type, access time, visited pages and basic error logs for security and stability.
• Communication records: records from email, WhatsApp, WeChat and other channels needed for service follow-up.

2. How we use this information

• Reply to enquiries and discuss service scope, schedules and content.
• Provide the support you request, such as document checklists, organisation guidance and application steps.
• Protect website security, investigate problems and improve the user experience.
• With your consent, send progress updates related to your enquiry.

3. Cookies and local storage

The website may use necessary browser storage, such as sessionStorage, and caching to support basic functions and loading speed. We do not carry out profiling-based marketing using sensitive personal information.

4. Information sharing and third parties

We do not sell personal information. We share necessary information only in the following circumstances:

• Technical service providers, such as hosting and email providers, only as needed to operate the website and communicate.
• Legal requirements: disclosure when lawfully required by a competent authority.
• Your express authorisation: you ask us to pass information to a specified third party.

5. Retention periods

We retain information only for as long as needed for the purposes of this policy or as required by law. Where no legal obligation or dispute handling prevents it, you may request deletion or anonymisation.

6. Information security measures

We take reasonable technical and organisational measures, including access controls, basic transmission protection and anti-abuse mechanisms. Internet transmission cannot be absolutely secure; please also protect your devices and accounts.

7. Your rights

• Request information about the data we hold about you.
• Correct inaccurate information.
• Request deletion or withdraw consent, subject to legal obligations.
• Learn how we handle your information.

8. Information from minors

This website is mainly intended for adults. If you are a minor, use it and submit information only with a guardian’s consent and guidance.

9. Contact details

Email:info@deqiao.de
Phone / WeChat: +86-182-9026-8776
Phone / WhatsApp: +49-155-66-351-350

10. Policy updates

We may update this policy. The revised version will be published on this page with a new update date.